What services do I offer?

My mission is to help your business thrive by taking care of the essential tasks. I handle the details so you can focus on what you do best.

  • Efficiently handle your email communication by organising, sorting, and responding to messages promptly, ensuring nothing important slips through the cracks.

  • Email Sorting and Categorisation

    • Organise emails into folders (e.g. Work, Personal, Urgent, To-Read, etc.).

    • Tag important emails and flag follow-up actions.

    • Archive old emails to keep the inbox clutter-free.

    Routine Responses

    • Draft and send replies to routine enquiries using provided templates.

    • Set up and manage autoresponders for periods when you're unavailable.

    Unsubscribing and Spam Management

    • Unsubscribe from unwanted newsletters and promotional emails.

    • Manage and filter out spam emails.

    Priority Management

    • Highlight and prioritise emails from key contacts.

    • Summarise daily or weekly important emails.

    Email Searching and Retrieval

    • Efficiently search and retrieve old emails based on keywords, dates, or contacts.

  • Basic Package: £350/month (10 hours)

    Standard Package: £700/month (20 hours)

    Premium Package: £1,050/month (30 hours)

  • This package comprehensively supports managing social media enquiries, comments, and content scheduling. I will handle tasks such as tracking social media interactions, responding to enquiries and comments, and scheduling posts to ensure your social media presence runs smoothly

  • Social Media Monitoring

    • Track and monitor comments, messages, and mentions across multiple social media platforms.

    • Identify and flag urgent or important enquiries for prompt attention.

    Response Management

    • Respond to comments and enquiries based on pre-approved guidelines.

    • Engage with followers and address their questions, feedback, and concerns.

    • Escalate complex or sensitive issues to the appropriate team member.

    Content Scheduling

    • Schedule and publish posts based on your content calendar.

    • Ensure timely responses to scheduled posts.

  • Basic Package: £175/month (5 hours per month)

    Standard Package: £350/month (10 hours per month)

    Premium Package: £700/month (20 hours per month)

  • This package provides comprehensive support for managing the invoicing process for your customers. The Virtual Assistant (VA) will handle tasks including creating and sending invoices, tracking payments, and managing financial records, ensuring your invoicing system is efficient and accurate.

  • Invoice Creation

    • Generate professional invoices based on provided templates or custom designs.

    • Ensure all invoices include necessary details such as services/products provided, costs, due dates, and payment instructions.

    Invoice Distribution

    • Send invoices to customers via email or preferred communication channels.

    • Ensure timely delivery of invoices according to your billing schedule.

    Payment Tracking

    • Monitor and record incoming payments.

    • Follow up on overdue invoices with polite reminders and escalation procedures if necessary.

    • Provide you with regular updates on payment statuses.

    • Financial Record Management

    • Maintain accurate and organised records of all invoices and payments.

    • Update your accounting software or financial spreadsheets with invoicing data.

    Customer Support

    • Address customer inquiries regarding invoices and payments.

    • Resolve any discrepancies or issues related to billing.

  • Basic Package: £175/month (5 hours per month)

    Standard Package: £350/month (10 hours per month)

    Premium Package: £700/month (20 hours per month)

  • This package provides comprehensive proofreading support to ensure your documents are error-free and polished to a professional standard. I will meticulously review your content for grammar, punctuation, spelling, and consistency, making sure your writing is clear, concise, and impactful.

  • Grammar and Punctuation Check

    • Correct grammatical errors.

    • Ensure proper punctuation usage.

    • Fix sentence structure issues.

    Spelling and Typographical Errors

    • Identify and correct spelling mistakes.

    • Correct typographical errors.

    Consistency and Style

    • Ensure consistency in terminology, tone, and style.

    Clarity and Readability

    • Enhance clarity and readability.

    • Suggest improvements for awkward or unclear phrasing.

    • Ensure the text flows logically and coherently.

    Formatting

    • Check for consistent formatting (e.g., font, spacing, headings).

    • Ensure proper citation and reference formatting.

  • Basic Package: £175/month (5 hours per month)

    Standard Package: £350/month (10 hours per month)

    Premium Package: £700/month (20 hours per month)

  • This package provides extensive research support tailored to meet your specific needs. The Virtual Assistant (VA) will handle various research tasks, including data collection, market analysis, competitor analysis, literature reviews, and more, ensuring you have accurate and comprehensive information for your projects and decision-making processes.

  • Data Collection and Analysis

    • Gather relevant data from credible sources.

    • Analyse data to identify trends, patterns, and insights.

    • Present data in a clear, organised format (charts, graphs, tables, reports).

    • Market Research

    • Conduct market analysis to understand industry trends.

    • Identify target markets and customer demographics.

    • Analyse competitors and provide competitive intelligence.

    Literature Review

    • Perform comprehensive reviews of academic and industry literature.

    • Summarise key findings and highlight relevant studies.

    Competitor Analysis

    • Analyse competitors' strengths, weaknesses, opportunities, and threats (SWOT analysis).

    • Monitor competitors' activities, marketing strategies, and product offerings.

    • Provide detailed reports on competitors' market positions.

    Product Research

    • Research product specifications, features, and pricing.

    • Compare different products and services.

    • Provide recommendations based on research findings.

    Industry Reports

    • Create detailed industry reports covering market trends, forecasts, and key players.

    • Analyse industry-specific challenges and opportunities.

    • Provide actionable insights and strategic recommendations.

    • Survey and Questionnaire Development

    • Design and develop surveys and questionnaires for data collection.

    Analyse survey results and provide comprehensive reports.

    • Offer insights based on survey data.

    Custom Research Projects

    • Handle bespoke research projects tailored to your specific needs.

    • Collaborate closely to define research objectives and deliverables.

    • Provide ongoing updates and final comprehensive reports.

  • Basic Package: £250/month (5 hours per month)

    Standard Package: £500/month (10 hours per month)

    Premium Package: £1000/month (20 hours per month)

  • This package provides comprehensive support for creating, formatting, and managing documents using Google Docs. The Virtual Assistant (VA) will handle tasks such as drafting documents, editing content, formatting text, and ensuring that your documents are polished and professional.

  • Document Drafting

    • Create documents from scratch based on your guidelines and requirements.

    • Develop various types of documents, including reports, presentations, meeting notes, and more.

    Content Editing and Proofreading

    • Review and edit existing documents for grammar, punctuation, and spelling errors.

    • Enhance clarity, readability, and overall quality of the text.

    • Ensure consistency in terminology, tone, and style.

    Formatting and Layout

    • Apply appropriate formatting styles to headings, subheadings, and body text.

    • Insert and format tables, charts, images, and other visual elements.

    • Ensure consistent and professional layout and design.

    Template Creation

    • Develop custom templates for recurring document types.

    • Ensure templates are user-friendly and aligned with your branding.

    Collaboration and Sharing

    • Set up and manage sharing permissions for collaborative documents.

    • Track changes and manage comments and suggestions from multiple collaborators.

    Document Organisation

    • Organise documents within Google Drive for easy access and retrieval.

    • Implement naming conventions and folder structures to maintain order.

  • Basic Package: £175/month (5 hours)

    Standard Package: £350/month (10 hours)

    Premium Package: £700/month (20 hours)

  • This package provides comprehensive support for onboarding new clients, ensuring a smooth and professional experience. The Virtual Assistant (VA) will handle tasks including initial communication, documentation, scheduling, and follow-up, allowing you to focus on building strong client relationships.

  • Initial Communication

    • Send welcome emails and introductory information.

    • Provide clients with an overview of your services and processes.

    • Answer initial queries and provide necessary information.

    • Documentation and Contracts

    • Prepare and send contracts, agreements, and necessary forms.

    • Ensure all documents are signed and returned in a timely manner.

    • Maintain and organise digital records of all client documents.

    Scheduling and Coordination

    • Schedule initial meetings, consultations, or onboarding sessions.

    • Coordinate with clients to find suitable times for meetings.

    • Send calendar invites and reminders.

    Onboarding Materials

    • Create and provide onboarding kits, including guides, FAQs, and resource lists.

    • Customize onboarding materials to suit individual client needs.

    Follow-Up and Support

    • Conduct follow-up communication to address any questions or concerns.

    • Provide ongoing support during the onboarding process.

    • Ensure clients feel welcomed and informed throughout the process.

    Client Information Management

    • Set up and manage client information in your CRM or client database.

    • Ensure all client details are accurately recorded and easily accessible.

  • Basic Package: £175/month (5 hours)

    Standard Package: £350/month (10 hours)

    Premium Package: £700/month (20 hours)

  • This package provides comprehensive support for entrepreneurs looking to start and grow their own small business.

  • Business Registration:

    Assistance with registering your business with HMRC and selecting the appropriate structure (e.g., sole trader, limited company).

    Branding & Marketing:

    Development of your brand identity, including logo design, social media setup, and marketing plan. It also includes building your business website.

    Insurance Guidance:

    Help in finding and securing relevant business insurance.

    Legal & Compliance:

    Assistance with GDPR compliance and setting up contracts to ensure legal protection.

    Financial Setup:

    Guidance on setting up business bank accounts and using bookkeeping software.

    Launch Support:

    Help with pre-launch activities like social media scheduling, website testing, and client onboarding.

  • Initial Setup (One-Time Fee - £1,000)